Alexis17 Privacy Policy – Malaysia Member Personal Data Protection

Welcome to the alexis17 Privacy Policy. This document explains how alexis17 — Malaysia's leading online betting platform, accessible at alexis17.biz — collects, processes, stores, and protects your personal data.

Your privacy is our priority. alexis17 operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and take all reasonable steps to ensure your personal data remains secure and is used responsibly.

By registering an account or continuing to use the alexis17 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Alexis17 collects various types of personal data depending on how you interact with our platform. Below is a summary table of the data we collect:

Alexis17 does not collect sensitive data such as medical information, religious beliefs, political views, or biometric data unless required by law for specific identity verification purposes.

Alexis17 collects your personal data through several key channels:

• Account Registration: When you register a new account with alexis17, you provide the basic identity and contact information required to create your account.
• KYC Verification Process: During identity verification (Know Your Customer), you may be required to submit a copy of your Malaysian identification card or other supporting documents.
• Financial Transactions: Every time you make a deposit or withdrawal using Malaysian payment methods such as DuitNow, FPX, Maybank2u, CIMB Clicks, or local e-wallets, we record the details of that transaction.
• Platform Usage: Data is collected automatically as you use the alexis17 platform, including your football betting history, casino games, jackpots, and other activities.
• Support Communications: When you contact the alexis17 support team via live chat or email, the conversation is recorded for training and service improvement purposes.
• Cookies & Tracking Technologies: The alexis17 website uses cookies and similar technologies to automatically collect usage and technical data.

Alexis17 uses collected personal data exclusively for legitimate, clearly defined purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your alexis17 member account, including the login process and account security.
• Transaction Processing: Processing all deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately via your chosen payment method.
• Legal Compliance: To fulfil legal obligations under PDPA 2010, anti-money laundering laws, and other applicable regulatory requirements in Malaysia.
• Fraud Prevention: Detecting and investigating suspicious activity, fraud, money laundering, or security breaches on the alexis17 platform.
• Service Improvement: Analysing usage patterns to improve the user experience, introduce new games, and enhance platform performance.
• Service Communications: Sending important account-related notices, security updates, terms changes, and transaction information.
• Marketing (With Consent): Sending promotional information, bonuses, and exclusive alexis17 offers to members who have opted in to receive marketing communications.
• Responsible Gambling: Monitoring betting patterns to identify members who may benefit from responsible gambling support.

Alexis17 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your personal data in the following limited circumstances:

• Payment Service Providers: Required transaction data is shared with Malaysian payment providers such as FPX processors, DuitNow, and e-wallet operators to complete your financial transactions.
• Game Operators: Minimum necessary data is shared with third-party game providers (casino, slots, Live Casino) to enable you to play on the alexis17 platform.
• Regulatory Authority: alexis17 will disclose data to Malaysian authorities when required by law, court order, or direction from a legitimate regulatory body.
• Technical Service Providers: IT infrastructure, cloud computing, and cybersecurity service providers involved in the operation of the alexis17 platform may have limited access to data in order to carry out their functions.

All third parties with access to alexis17 members' personal data are bound by strict confidentiality agreements and must adhere to data protection standards equivalent to those set out in this policy.

Alexis17 implements multiple layers of technical and organisational safeguards to ensure members' personal data remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your browser and alexis17's servers is encrypted using industry-grade 256-bit SSL technology.
• Secure Password Storage: Account passwords are never stored in plain text — we use strong hashing algorithms to protect your login credentials.
• Two-Factor Authentication (2FA): alexis17 supports two-factor authentication for an added layer of security on your account.
• Continuous Monitoring: The alexis17 security team monitors platform activity 24/7 to detect and respond to any security threats.
• Internal Access Controls: alexis17 staff access to members' personal data is restricted on a need-to-know basis.
• Regular Security Audits: alexis17 conducts regular security audits and penetration testing to identify and address any system vulnerabilities.

The alexis17 website uses cookies and similar tracking technologies to enhance the user experience and gather analytics data. Below are the types of cookies we use:

• Essential Cookies: Required for core website functionality, including login sessions and security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language (Bahasa Melayu), region, and page display settings to provide you with a more comfortable experience.
• Analytics Cookies: Helping alexis17 understand how members use the platform — including most-visited pages, time spent, and navigation patterns — for the purpose of ongoing improvement.
• Marketing Cookies: Used to display relevant alexis17 promotions and offers to you. You may decline these cookies without affecting the core functionality of the platform.

You can manage your cookie preferences through your web browser. Please note that disabling certain cookies may affect the functionality of some areas of the alexis17 platform. For more information, refer to your browser's privacy settings.

Alexis17 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by Malaysian law:

• Active Account Data: Retained for the duration your account remains active, plus a further 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• Communication Logs: Customer support records are retained for 2 years from the date of the last interaction.
• Technical & Log Data: System logs and technical data are retained for 12 months for security and investigation purposes.

Once the specified retention period has lapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an alexis17 member have the following rights regarding your personal data:

The alexis17 platform is exclusively for individuals aged 18 and above. alexis17 does not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that a child's data has been collected without our knowledge, we will take immediate action to delete the data and close the relevant account. Parents or guardians who believe their child has registered on the alexis17 platform are urged to contact us immediately at support@alexis17.biz.

Alexis17 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, Malaysian legal requirements, or the services we offer.

When material changes are made to this Privacy Policy, alexis17 will notify members via their registered email address or through a prominent notice on the alexis17.biz homepage, at least 14 days prior to the changes taking effect.

The date of the most recent revision will always be displayed at the top of this page. Continued use of the alexis17 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by alexis17, please contact us through the following channels:

• Privacy Email: privacy@alexis17.biz
• General Support Email: support@alexis17.biz
• Live Chat: Available 24/7 on the alexis17.biz platform

Our Bahasa Malaysia-proficient team is available to assist you at all times. All privacy-related enquiries are handled with the utmost seriousness and responded to within the timeframe stipulated by law.